## FAQ - Mas Llossanes
### 1. **How can I place an order on the Mas Llossanes website?**
To order on our site:
1. Browse our wine selection and choose the products you want.
2. Click “Add to Cart” for each item you wish to purchase.
3. Once you have selected your items, access your shopping cart by clicking on the corresponding icon.
4. Check the contents of your cart and click on "Order".
5. Fill in your shipping and payment information.
6. Confirm your order. You will then receive a confirmation email.
### 2. **What payment methods are accepted?**
We accept payments by:
- Bank card (Visa, MasterCard, American Express)
- Bank transfer
- PayPal
Card payments are processed through a secure platform to ensure the safety of your transactions.
### 3. **What are the delivery costs?**
Shipping costs depend on several factors:
- The destination (Metropolitan France, Europe, International)
- The weight and volume of your order
Exact charges will be calculated and displayed before your order is validated. For mainland France, standard delivery charges start from [insert base amount].
### 4. **What are the delivery times?**
Delivery times vary depending on the destination:
- **Metropolitan France**: 3 to 5 working days
- **Europe**: 5 to 10 working days
- **International**: 10 to 15 working days
Please note that these delivery times are indicative and may vary during periods of high demand (holidays, promotions).
### 5. **Can I track my order?**
Yes, as soon as your order is shipped, you will receive an email containing a tracking number. This number allows you to track your package on the website of the chosen carrier. If you have not received this email, check your spam or contact our customer service.
### 6. **What should I do if I receive a damaged product?**
If you receive a damaged product:
1. Contact us immediately by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Provide photos of the damaged product and packaging.
3. We will guide you through the return procedure and arrange a replacement or refund according to your preference.
### 7. **Can I return a product if I change my mind?**
Yes, you have the right to withdraw within 14 days of receiving your order. To exercise this right:
1. Inform us of your decision by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Return the products in their original condition, unopened and complete (packaging, accessories, instructions) to the following address: [Return address].
3. Return costs are your responsibility, unless the product is defective or damaged.
### 8. **How can I contact customer service?**
You can contact our customer service:
- By telephone: 07 83 01 95 15 (Monday to Friday from 9 a.m. to 6 p.m.)
- By email: solenn@masllossanes.fr
- Via our contact form on the website
We are committed to answering all your questions as quickly as possible.
### 9. **How can I subscribe to the Mas Llossanes newsletter?**
To subscribe to our newsletter:
1. Go to our website.
2. Enter your email address in the newsletter subscription form, usually located at the bottom of the page or when finalizing your order.
3. Validate your registration. You will then receive a confirmation email.
### 10. **How can I access or modify my personal data?**
To access your personal data:
1. Log in to your customer account on our website.
2. Go to the “My Account” or “My Information” section.
3. You will be able to view, modify or delete your personal information.
If you need assistance, you can contact us by email at solenn@masllossanes.fr or by telephone on 07 83 01 95 15. In accordance with the "Informatique et Libertés" law, you have the right to access, rectify and delete data concerning you.
### 11. **What are the advantages of creating an account on the Mas Llossanes website?**
By creating an account, you can:
- Track your orders in real time
- Save multiple shipping addresses
- Access your purchase history
- Receive exclusive offers and notifications about new products
- Manage your communication preferences
### 12. **What are your commitments to environmental protection?**
At Mas Llossanes we are committed to respecting the environment by:
- Using organic growing methods
- Reducing our carbon footprint
- Using recyclable materials for our packaging
- Promoting sustainable practices in the management of our vineyard
### 13. **Do you offer tours and tastings at the estate?**
Yes, we offer guided tours and tastings by appointment. To book a tour:
1. Contact us by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Specify the desired date and the number of participants.
3. We will confirm the availability and arrangements for your visit.
We hope this FAQ answers all your questions. For any additional information, please do not hesitate to contact us.
### 1. **How can I place an order on the Mas Llossanes website?**
To order on our site:
1. Browse our wine selection and choose the products you want.
2. Click “Add to Cart” for each item you wish to purchase.
3. Once you have selected your items, access your shopping cart by clicking on the corresponding icon.
4. Check the contents of your cart and click on "Order".
5. Fill in your shipping and payment information.
6. Confirm your order. You will then receive a confirmation email.
### 2. **What payment methods are accepted?**
We accept payments by:
- Bank card (Visa, MasterCard, American Express)
- Bank transfer
- PayPal
Card payments are processed through a secure platform to ensure the safety of your transactions.
### 3. **What are the delivery costs?**
Shipping costs depend on several factors:
- The destination (Metropolitan France, Europe, International)
- The weight and volume of your order
Exact charges will be calculated and displayed before your order is validated. For mainland France, standard delivery charges start from [insert base amount].
### 4. **What are the delivery times?**
Delivery times vary depending on the destination:
- **Metropolitan France**: 3 to 5 working days
- **Europe**: 5 to 10 working days
- **International**: 10 to 15 working days
Please note that these delivery times are indicative and may vary during periods of high demand (holidays, promotions).
### 5. **Can I track my order?**
Yes, as soon as your order is shipped, you will receive an email containing a tracking number. This number allows you to track your package on the website of the chosen carrier. If you have not received this email, check your spam or contact our customer service.
### 6. **What should I do if I receive a damaged product?**
If you receive a damaged product:
1. Contact us immediately by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Provide photos of the damaged product and packaging.
3. We will guide you through the return procedure and arrange a replacement or refund according to your preference.
### 7. **Can I return a product if I change my mind?**
Yes, you have the right to withdraw within 14 days of receiving your order. To exercise this right:
1. Inform us of your decision by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Return the products in their original condition, unopened and complete (packaging, accessories, instructions) to the following address: [Return address].
3. Return costs are your responsibility, unless the product is defective or damaged.
### 8. **How can I contact customer service?**
You can contact our customer service:
- By telephone: 07 83 01 95 15 (Monday to Friday from 9 a.m. to 6 p.m.)
- By email: solenn@masllossanes.fr
- Via our contact form on the website
We are committed to answering all your questions as quickly as possible.
### 9. **How can I subscribe to the Mas Llossanes newsletter?**
To subscribe to our newsletter:
1. Go to our website.
2. Enter your email address in the newsletter subscription form, usually located at the bottom of the page or when finalizing your order.
3. Validate your registration. You will then receive a confirmation email.
### 10. **How can I access or modify my personal data?**
To access your personal data:
1. Log in to your customer account on our website.
2. Go to the “My Account” or “My Information” section.
3. You will be able to view, modify or delete your personal information.
If you need assistance, you can contact us by email at solenn@masllossanes.fr or by telephone on 07 83 01 95 15. In accordance with the "Informatique et Libertés" law, you have the right to access, rectify and delete data concerning you.
### 11. **What are the advantages of creating an account on the Mas Llossanes website?**
By creating an account, you can:
- Track your orders in real time
- Save multiple shipping addresses
- Access your purchase history
- Receive exclusive offers and notifications about new products
- Manage your communication preferences
### 12. **What are your commitments to environmental protection?**
At Mas Llossanes we are committed to respecting the environment by:
- Using organic growing methods
- Reducing our carbon footprint
- Using recyclable materials for our packaging
- Promoting sustainable practices in the management of our vineyard
### 13. **Do you offer tours and tastings at the estate?**
Yes, we offer guided tours and tastings by appointment. To book a tour:
1. Contact us by email at solenn@masllossanes.fr or by phone at 07 83 01 95 15.
2. Specify the desired date and the number of participants.
3. We will confirm the availability and arrangements for your visit.
We hope this FAQ answers all your questions. For any additional information, please do not hesitate to contact us.