At Mas Llossanes we are committed to providing the highest quality wines. We want our customers to be completely satisfied with their purchases. This refund policy has been put in place to ensure transparency and satisfaction.

1. Return and Refund Conditions

• Defective or Damaged Products :

  • If you receive a defective or damaged product, please contact us within 7 days of receiving the order. We will ask you for evidence (photos) of the condition of the product.
  • After validation of the request, we will arrange a replacement of the product or a full refund, including the initial delivery costs.

• Command Error :

  • If you receive an incorrect product, please notify us within 7 days of receiving the order. We will arrange for the incorrect product to be returned to you at our expense and either send you the correct product or issue a full refund.

• Product Dissatisfaction :

  • If for any reason you are not satisfied with your purchase, you may return unopened, undamaged bottles within 30 days of receipt. Return shipping costs are the responsibility of the customer.
  • Once the returned products are received and inspected, we will issue a refund for the returned bottles, excluding the initial delivery charges.

2. Return Procedure

1. Contact us :

   • Email: solenn@masllossanes.fr
   • Phone : 07 83 01 95 15
   • Provide your order number, a description of the problem and photos if necessary.

2. Return Instructions :

   • We will provide you with detailed instructions for returning the products. Use a trackable and insured delivery service to ensure the products reach us in good condition.

3. Reception and Inspection :

   • Once the returned products are received, we will inspect them and notify you of the approval or rejection of your refund.

3. Refunds

• Processing Time :
  • Refunds will be processed within 14 business days of receipt and inspection of returned products.
• Reimbursement Method :
  • Refunds will be made to the same method of payment used for the original purchase, unless otherwise arranged.

4. Additional Conditions

• Products on Promotion :

  • Products purchased on sale or on promotion are not eligible for refund but may be exchanged if defective or damaged.

• Custom Orders :

  • Custom wine orders (special orders) are non-refundable unless defective or damaged.

5. Contact

For any questions regarding our refund policy, please contact us:

• Email: solenn@masllossanes.fr
• Phone : 07 83 01 95 15

We are committed to providing our customers with quality service and exceptional products. Your satisfaction is our priority.